Refund Policy
For all refund inquiries regarding orders placed on hemplymade.com, please contact us via email at [email address removed].
Retail Purchases
We do not handle refunds for purchases made at independent retail locations or through websites other than hemplymade.com. If you purchased a Hemply Made product at a retail store or another website, you must contact the original point of purchase for refund or exchange information, as we cannot monitor their individual policies.
Online Purchases
If you purchased from hemplymade.com and experience an issue with your order, you may be eligible for a refund or replacement if you notify us within 10 days of your purchase date. Refunds are not guaranteed, and returns or exchanges will not be processed if you do not contact us within this 10-day timeframe.
Product Effectiveness
While we stand behind the quality of our products, individual results may vary. Therefore, product effectiveness is not a valid reason for a refund, as cannabinoid effects differ from person to person.
Damaged or Missing Products
If your product arrives damaged, unusable, or if your shipment is missing items, you must notify us on the day of delivery via email at [email address removed].
Your email must include
Your order number in the subject line (e.g., “DAMAGED PRODUCT – ORDER # [Your Order Number]”)
Once we receive all required information, we will review your request. This process may take up to 5 business days or longer, depending on the complexity of the issue. Incomplete submissions may result in automatic denial of your request.
Return Shipping
In the event of a valid exchange for damaged or defective products, return shipping arrangements will depend on the specific product and available options. Typically, we will either provide a prepaid shipping label or reimburse you for USPS First Class shipping.
Important: Do not ship any products back to us without first discussing shipping details with our support team. If you choose a more expensive shipping method than what we offer, you will be responsible for the difference in cost.
General Policy
Hemply Made reserves the right to deny any refund for any reason. We also reserve the right to refuse service or sales to any individual, business, or entity at our discretion.
Age Verification:
You must confirm you are at least 21 years of age to use this website!
Terms of Purchase:
By purchasing from our website, you acknowledge and fully understand that the products offered have not been evaluated by the Food and Drug Administration. We make no claims that any of our products treat or benefit any medical conditions. By choosing to purchase our products, you understand that you are making your own determination regarding any potential benefits they may offer in your daily life. We recommend consulting with a qualified healthcare professional before using any of our products.
All our products, including those containing 0.3% Delta-9 THC or less, comply with the 2018 Federal Farm Bill..
ALL SALES ARE FINAL.
Refunds and Disputes:
For questions regarding potential refunds, please contact us directly at refunds[at]hemplymade[dot]com. All terms of sale, use, and conditions will be governed by and construed in accordance with the laws of the State of North Carolina, United States of America, without regard to its conflict of law 1 principles. By making a purchase, you consent to the personal jurisdiction of the State of North Carolina for any dispute that may arise between you and Hemply Made. Both parties agree that any disputes arising from these terms of sale, our terms of use, or our return policy shall be resolved in the state or federal courts located in North Carolina.
General Terms of Use:
If any part of these Terms of Use is found to be unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. These Terms of Use constitute the entire agreement between the parties regarding this subject matter. Notwithstanding the foregoing, any additional terms and conditions posted on this site will govern the specific items to which they pertain. Hemply Made reserves the right to revise these Terms of Use at any time by updating this posting. Your purchase signifies your full understanding and agreement to these Terms of Sale and Use, as well as our Return Policy.
Damage During Shipping:
We take customer satisfaction seriously. While we thoroughly inspect all shipments before they leave our warehouse, we understand that packages may be subject to damage during transit. Please carefully inspect your shipment upon arrival for any damage. All claims for damaged products must be made within 72 hours of arrival. Please contact us directly with detailed information about the damage so that we can address the situation.
Shipping Policy:
Hemply Made does not ship Delta-8 THC products to the following states: Alaska, Arizona, Arkansas, California, Colorado, Delaware, Hawaii, Idaho, Iowa, Mississippi, Montana, Nevada, New York, North Dakota, Rhode Island, Utah, Vermont, and Washington.
Customers within the United States can expect their packages to arrive within 5 to 10 business days.
Contact Us:
For more information about our terms and conditions or if you have any questions, please contact us by e-mail at [email address removed] or by mail using the following details: